This page explains what personal data we collect, how we use it, and how long we keep it. It also explains how cookies are used on our website, and what other non personal data we store as part of our normal business operations.

Cookies are small text files stored on your computer or device by your web browser. They are used to help websites function correctly and to remember certain information.

We use cookies on our website for the following purposes:

1. Essential cookies - required for core site functions such as keeping track of your shopping basket, logging in to your account, and maintaining site security. These cookies are always enabled.
2. Site preference cookies (optional) - used to improve usability, for example remembering your selected currency or delivery region. These cookies only affect your experience on our website.
3. Tracking cookies (Google Ads) (optional) - used to help us understand when visitors arrive at our website from Google advertising. This allows us to measure the effectiveness of our advertising campaigns.

We do not use cookies to track you across unrelated third-party websites, and we do not sell or share personal data with unrelated organisations.

You can choose which optional cookies to allow when you visit our website, and you can change your cookie preferences at any time using the Change cookie settings option in the site menu.

If you disable cookies entirely in your browser settings, some parts of the website may not work correctly. For example, you may not be able to log in or place orders.

If you would like to learn more about cookies in general, you can visit: https://www.aboutcookies.org/

1. Your name.
2. Your address, and any additional delivery addresses you have added.
3. Your telephone number or numbers.
4. Your email address.
5. Your username and password for the website.

This information is required so that we can process and deliver your orders, contact you if there is a problem with an order, and provide after sales support and warranty services.

1. You have the right to access the personal data we hold about you.
2. All of the personal data we store about you is available in the My Account section of the website once you have logged in.
3. You can update your personal details at any time via My Account.
4. You can delete your primary personal data from your account, but we may still hold copies of data in order history and invoice records which we are required to keep for accounting and legal reasons.
5. If you require a printed copy of your data, we can provide this for a small charge to cover administrative costs. You can request this by email or in writing.
6. If you request deletion of your personal information from historical orders and invoices, we will remove it wherever possible, but once removed we will not be able to retrieve it later or provide copy invoices that contain your details.

1. Your order history, including item details and prices.
2. Messages and communication in the Help Ticket system.
3. Requests for stock information. These are usually removed within a few months after we reply.
4. Favourite products, but only if you have added them to a favourites list.
5. Mailing list and JAM Club subscriptions.
6. Administrative data such as records of consent for marketing emails and account flags used by our staff.

Administrative data that does not identify you personally is not available to customers and is used internally to manage our business.

1. Personal data is kept as long as necessary for the normal business activities of Blue Aran, including accounting, tax and warranty obligations.
2. Your personal data will be stored while you have an active user account.
3. Order and invoice records may be kept for a number of years as required by law, even if your online account is closed.
4. Non essential data, such as stock enquiries and some administrative records, is periodically removed when no longer required.

If you have any questions about how your data is used or stored, please contact us by email or in writing and we will be happy to help.